You Offended me Last Week

Hi Scott,

I just read your Q&A and saw your column on ‘Why NAB employees read my book’.

I am a little offended by what you wrote. You are making out that all bank employees are evil people trying to stooge customers out of money. I have been working for NAB for nearly 20 years, yet I did not have a good grasp of my finances before reading your book.

I had a NAB home loan above 4.5% ‒ being young and naive I thought NAB would look after their employees and never realised there were better deals out there! After reading your book a couple of years ago I made the move to UBank to a home loan under 4% and have now secured a 3.35% loan.

There are many people working for NAB who do not understand finance and are in the same boat as most of your readers. There may be quite a few bankers out there who set out to do the wrong thing by our customers, but I think it very unfair that you make us all out to be like this.

NOTE: If you make this email public can you remove my name from it. Most of my team are barefooters but if management see this they may make it hard for the team. Some managers take the hard line whenever anything negative is said about the company by an employee.

Regards,

NABer

Hi NABer,

Given NAB has around 35,000 employees, it would be a bit rich for me to label them all as evil … which is why I didn’t. And clearly most are honest, hard working people like you.

What I did (comically) poke fun at is that many people in the bank’s call centres would be on sales targets, and a call from a Barefooter would be a yorker (in cricket terms … or perhaps a bouncer) if they don’t get what they want.

This week my inbox was chock full of people (like you!) who successfully used my ‘bitch don’t switch’ home loan script to score a much better deal on their biggest expense.

Thank you for reading,

Scott

Reminder: I first wrote about this years ago and highlighted the low fees. Today there are better bank accounts on offer. How do I know? Because my readers constantly email me about them! So before you do anything, google the best accounts on offer now.

Westpac Jackpot!

Dear Scott

I just wanted to say thank you! I received a letter from Westpac today to say that in response to my ‘query’ they have cancelled my credit card repayment insurance and refunded $1,100 in premiums paid over the past four years. Woohoo! One giant leap towards paying off and cancelling my card altogether!

Fiona

Hi Fiona,Ka-ching!

Since I wrote my column a few weeks ago, I’ve had heaps of Barefooters tell me they’ve got thousands of dollars back.

And if you, dear reader, have been sold junk add-on insurance, head over to demandarefund.com and stake your claim.

Scott