Our Tenant Burnt Our House Down

Hi Scott,

Our tenant burnt our investment property down (has been charged with arson). The property has landlord insurance for $500,000. The insurance company has offered us $309,000, or to rebuild it themselves. They’re also being a bit suss on paying us for lost rental income. Our mortgage is around $380,000, but the block will also need to be cleared. Is there any way we can get the $500,000 we are owed, or close to it?

Tammy

Hi Tammy,

You may be insured for $500,000, but the fine print in your policy may say that all the insurer is required to do is reinstate you to the same condition you were in before the fire. And if they can get away with paying out $309,000 instead of $500,000, that’s what they’ll do. You’ll need to read your policy carefully to see what it says.

Remember though your policy was written by the insurance company lawyers, with the aim of giving them maximum wriggle room. That doesn’t mean you shouldn’t challenge them -- especially on the loss of rental income. You have nothing to lose, and everything to gain.Let your insurer know that if don’t get a satisfactory outcome, you’ll register your complaint with the Financial Ombudsman Service (1800 367 287). After that your insurer has 45 days to resolve your complaint.

Scott