Save my mum, please!

Scott,

Help, Help, Help please. I need to save my mum from certain death! I know this sounds dramatic but the situation is dramatic. Last June, my parent’s house was damaged by a storm and it’s still not fixed. My elderly mother’s been suffering massive panic attacks since this enormous tree fell on their house and then in January my father suddenly passed away, adding to her stress. Do you have any advice on how to get RACV Insurance to deliver the service my parent’s have paid for? My siblings and I fear the stress will kill her and soon!

Cathy

Hi Cathy,

I understand.

The RACV should have assigned your mother an assessor, a claim number, and contact details.

I would take what you’ve written to me – though put it in her words – and have her email it to the RACV, and request an urgent review and response within ten business days.

If she doesn’t get an adequate response, email me back, and I’ll take it on for her.

Scott.